Hello, how can we help?

How do I play the game?

Category: Bright Shadow S

In order to play you can download the file from the Download button on the website. You can only play this on a Windows Computer. Once downloaded go to the BrightShadowS folder that will be inside of ...

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When will I get a response?

Category: General

We respond to chats, tickets and phone calls during normal operating hours. Please note: Our game servers or websites may have different policies on staff reachability and how to contact our support t...

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Where can I download the game client from?

Category: Bright Shadow S

Please use the download button in the website. We keep it updated and it is the most up to date link to where to get the client. If you want to make an account please read the terms in the box as it p...

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Patcher says "Can't find file"; what does this mean?

Category: Bright Shadow S

The patcher is having issues connecting to the patch server. Please wait a few minutes and try to connect again. If the issue persists please file a support ticket.

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How do I get a game account?

Category: Bright Shadow S

Please fill out the form on the patcher. This will generate an account for you

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I donated via PayPal/BitCoin but never got anything... Why?

Category: Bright Shadow S

Donations via BitCoin and PayPal are processed automatically. If you did not get anything after donating please ensure the transaction went through by verifying the transaction is verified on multiple...

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