Patcher says "Can't find file"; what does this mean?

The New Universes Project TNU Project Support Knowledgebase Bright Shadow S

The patcher is having issues connecting to the patch server. Please wait a few minutes and try to connect again. If the issue persists please file a support ticket.

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The game gets part way loading after I log in and it gets stuck. What is the problem?
Where is "xxx" monster; I am where it spawns but it is not here?
Where is NPC "xxx"; it is not on the map?
How do I play the game?
No staff are on and I need help!

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Patcher says "Can't find file"; what does this mean?

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