When will I get a response?
We respond to chats, tickets and phone calls during normal operating hours. Please note: Our game servers or websites may have different policies on staff reachability and how to contact our support team; our team members may also be on after hours... This all depends upon their personal workload. We ask that you do not message staff on their personal instant messaging accounts or Discord accounts outside of business hours unless an emergency situation exists. Below is a list of hours of operation. Remember that all times are Pacific (-8 GMT Standard/-7 GMT Summertime).
General Business Hours (Member Services and Tech Support)
This is the general support team; any moderator, administrator, or volunteer can usually assist with these general questions or basic issues. Anything higher than this will be escalated to one of the teams below based on the nature of your problem.
10 AM - 10 PM Daily
Closed Independence Day, Thanksgiving Day, Christmas Day and New Years Day
Administrative Office (Billing, Donation and Administrative Services)
Only Oregon office staff can assist with these issues as such office hours are limited. This office handles donations, membership billing, account administration, legal issues and related services.
12 PM - 5 PM - Daily
Closed Independence Day, Thanksgiving Day, Christmas Day and New Years Day
Network Management (Emergency services are offered on holidays.)
Closed Independence Day, Thanksgiving Day, Christmas Day and New Years Day
Administrative Office (Billing, Donation and Administrative Services)
Only Oregon office staff can assist with these issues as such office hours are limited. This office handles donations, membership billing, account administration, legal issues and related services.
12 PM - 5 PM - Daily
Closed Independence Day, Thanksgiving Day, Christmas Day and New Years Day
Network Management (Emergency services are offered on holidays.)
This is for server-facing issues; someone is always on call for server-down situations or network outages.
24 Hours Monday - Sunday
Closed Independence Day, Thanksgiving Day, Christmas Day and New Years Day
Closed Independence Day, Thanksgiving Day, Christmas Day and New Years Day