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The New Universes Project TNU Project Support Knowledgebase
General
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Knowledgebase General

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When will I get a response?

We respond to chats, tickets and phone calls during normal operating hours. Please note: Our game servers or websites may have different policies on staff reachability and how to contact our support t...

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Where are staff; I need help!

Staff members are online most of the time however we are unable to be online 24/7. if you have an issue and staff are not on-line please use this site to file a support request or chat with staff on D...

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Harassment and Spam in services managed by us

Please remain calm in dealing with this situation. If you think a moderator is around please check the users list. There is a list of moderators, administrators and other staff, in the Discord Rules ...

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