When will I get a response?

Category: General

We respond to tickets and phone calls during normal operating hours. Please note that on any of our game servers, or websites there are different policies to contact our support team; members of our t...

Why cant I place blocks?

Category: Madness Minecraft

If you are joining the server for the first time you need to agree to our rules. To view the rules type /rules and then if you agree to them type /acceptrules. If you still have problems placing block...

Where are staff; I need help!

Category: General

Staff members are online most of the time however we are unable to be online 24/7. if you have an issue and staff are not on-line please use the "Support" link on the contact page of the main site to ...

File Types and Their Meaning

Category: Hosting

File Types and Their Meaning Last Updated: Aug 28, 2012 04:07PM PDT Various file types can effect both the behavior of your files, as well as how the server treats them. While there are num...

Ticket Statuses

Category: General

Below is a list of possible status types that a ticket is marked as by staff.Escalated – This has been marked for management or a higher level technician. Often the department has also been changed.Op...

Harassment and Spam in services managed by us

Category: General

Please remain calm in dealing with this situation; if you have tried to find a moderator and one is not online you can use the "Complaint" function in TeamSpeak. If you think a moderator is around pl...